Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a
public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
The Role
As the Product Expert, you will be part of the Product organization focused on Commercial Content (PromoMats, MLR Bot, MedComms, and MedInquiry built on the Vault Platform), bringing the voice of the customer to influence the product roadmap. Product Experts are a lead voice in our online communities, customer meetings, in-person events, and creating resources for both internal and external teams to realize the value of innovation within our products.
This is a great opportunity for someone who is knowledgeable and passionate about Promotional and Medical Content and is excited about working closely with customers to help make them successful.
What You’ll DoBe the product evangelist and provide subject matter expertise for Veeva PromoMats and Veeva MedicalStay up to date with the latest features, capabilities, and roadmap directionShare product information and best practices and educate customers on Veeva PromoMats and Veeva Medical through customer meetings and online communitiesEngage with customer stakeholders to share our product vision and roadmapCollect, dig into, and prioritize customer feedback and product gaps, and provide this input into release planning and roadmap directionCollaborate with the wider Product team to deliver product communication, such as release notes content, feature education, demo recordings, and online and in-person community meetingsProvide support to all areas in the organization, including Services, Strategy, Sales & Product SupportRequirementsA must-have is 3+ years of experience administrating and/or implementing Veeva PromoMats, Veeva Medical, or similar applicationExperience working with or supporting software for Enterprise companies as a vendor.Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiencesExperience interacting with customers and internal teams, both in-person and remoteStrong analytical and communication skills; written, verbal, and formal presentationSelf-directed team player with a positive attitudeWillingness to travel up to 10%Fluent in English and JapaneseVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
