Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a
public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a
Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
The Role
The Business Systems Analyst is responsible for driving improvements in the processes and technologies utilized primarily by our training teams (content development, curriculum development, user management, reporting, etc.) as well as quality and compliance. This role works closely with global business teams to effectively identify requirements, define scalable business processes, implement changes, manage project plans and perform release management.
What You'll DoBuilds the foundation for the project efforts by capturing the business context – problem definition, current state definition, objectives, business case, desired future state definition, etcDevelop detailed requirements (business, user, process, system requirements – functional and non-functional) and establish traceability to business vision. Manage the requirements throughout the project lifecycle by establishing agreements and serving as a liaison between business users and the project teamFacilitate discovery sessions and business process workshops. Be able to diagram and elaborate current & future state application workflows in detailAct as the project manager for implementation of the solution – identify stakeholders, risk identification and mitigation, communication, define and drive schedules, escalate internally and externally (as appropriate)Provide technical and functional expertise across learning management systems. Serve as SME across various application platformsCollaborate with cross-functional teams to identify system and process improvementsLead and execute full development lifecycle activities - design, develop and test enhancements in alignment with internal business process requirementsProvide product support, track escalations, perform root cause analysis and work with vendors to resolve issuesDocument all changes to applications per internal controlsDevelop and maintain technical documentation, release notes and conduct end-user trainingRequirementsBachelor’s Degree in Information Systems, Business Administration, or related field or equivalent experience3+ years application requirements gathering and designAdministration experience with Veeva Training and/or Veeva QualityDocsUnderstanding of various training delivery methods and formatsStrong Business Analysis and Project Management skillsPrior experience in release management is desirableHigh proficiency in verbal and written communication. Solid presentation skills are desiredStrong attention to detail, goal oriented. Must be able to effectively manage multiple activities and/or projects concurrentlyVersatility, flexibility, and a willingness to work within constantly changing prioritiesCommitment to excellence in delivery of customer serviceComfortable in working with personnel at all levels of the organization#LI-RemoteUS
#LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at
talent_accommodations@veeva.com.
