Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a
public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a
Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
The Role
The Account Director is responsible for overseeing one or more customers and teams, ensuring the delivery of honest, reliable services with transparency and clarity. They act as a strategic partner, offering innovative solutions when technology alone may not meet a customer’s goals. Collaborating closely with internal teams, the Account Director plays a key role in driving both customer and employee success. Through proactive leadership, clear communication, and a commitment to excellence, they foster strong relationships that support long-term growth and satisfaction for all stakeholders.
This role is expected to be office based at least 2-3 days a week.
What You’ll DoRelationship ManagementServe as the primary escalation point for customer stakeholders, ensuring swift issue resolution.Develop and maintain strong, long-term customer relationships that foster trust, advocacy, and sustained business growth.Participate in customer meetings (weekly, monthly, quarterly) to align on goals and objectives.Identify and pursue new business opportunities with existing and potential customers.Service Excellence & Strategic GuidanceEnsure teams successfully deliver on customer requests and objectives, including reporting, technology updates, and service execution.Provide strategic guidance on industry best practices to enhance customer operations.Maintain a deep understanding of life sciences, regulated environments, event planning, and speakers bureau operations to provide expert-level service.Stay up to date with relevant industry regulations, such as OIG guidelines and the PhRMA Code, ensuring compliance and high-quality service delivery.Continuously seek ways to improve processes and enhance the overall customer experience.Team & Operational ManagementBuild, mentor, and develop internal teams, fostering professional growth and high performance.Manage staffing within budget constraints for various customer structures, collaborating with internal teams to ensure appropriate resourcing.Oversee Statements of Work (SOWs) and ensure project scopes are effectively managed.RequirementsB.S. or B.A. degree or equivalent experienceMinimum of 5+ years of customer service or account management or operationsMinimum of 3+ years of personnel development and leadershipPrior experience within life Sciences, Speakers Bureau, and Event PlanningStrong analytical and problem-solving skillsProfessional and clear oral and written communicationDemonstrate ability to work in a fast-paced environment, and/or multitask often to meet fluctuating customer /company priorities Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at
talent_accommodations@veeva.com.
