Handle inbound calls from patients looking to enroll in Everlywell products and services and/or questions regarding a recent lab test.

Provide email and telephone support for patients, addressing questions about tests, orders, and next steps.

Handle client emails pertaining to lab issues promptly and accurately, with great attention to detail in documentation and follow-up.

Perform outbound notification calls to patients with abnormal/critical lab test results, following established clinical protocols.

Facilitate patient/physician interactions as needed to support continuity and coordination of care.

Assist with scheduling and appointment making related to diagnostic testing and follow-up care.

Assist with coordinating care and linking/directing participants to appropriate follow-up care, based on program guidelines and patient needs.

Maintain a thorough understanding of Everlywell’s products, services, and workflows for clients, patients, and providers.

Research and resolve complex issues related to orders, results, and patient experience.

Investigate results/analytes further when questions or discrepancies arise, escalating appropriately.

Research and resolve client/patient issues, ensuring timely and accurate follow-up.