Reporting to the Director of Global Business Operations, the Lead Global Program Manager will drive forward complex initiatives to expand and deepen our global capabilities, ensuring we can build the most comprehensive mental health solution for our members and customers. This remote role is part of the Global Operations team and plays a critical role in executing cross-functional programs that directly support company-wide strategic and financial objectives.

For this role, we are only considering candidates based on the East Coast. Candidates must be able to work Eastern Time Zone hours and attend occasional in-person meetings in NYC.

What you’ll do: 

• Lead end-to-end program builds—from early scoping and roadmap creation to execution, delivery, and iteration—across high-impact global initiatives
• Serve as the central driver for programs that span functions including Product, Engineering, Marketing, Finance, and the Revenue organization
• Translate company goals into coordinated operational strategies and frameworks that scale
• Manage progress, surface risks, and implement mitigation strategies to ensure on-time and high-quality delivery
• Serve as a thought partner to executive stakeholders, building clear narratives and presentations for leadership forums
• Facilitate alignment across teams to ensure seamless integration of new processes and global capabilities
• Continuously evolve program strategy based on results, learnings, and business needs

What success looks like: 

• High-impact programs delivered on time and aligned with broader company objectives
• Direct contribution to financial outcomes, including improved COGS and gross margin performance
• Measurable operational improvements tied to each program’s specific goals
• Executive trust and cross-functional alignment around key initiatives
• Scalable playbooks and repeatable processes established for future global programs

What you’ll bring: 

• 6+ years of experience in operations or program management, ideally in a fast-paced, cross-functional environment
• Proven ability to independently lead complex programs with multiple workstreams and stakeholders
• Strong executive presence, with experience presenting to and aligning senior leaders
• Excellent collaboration and communication skills; thrives in matrixed environments
• Analytical mindset with ability to translate data into insights and drive action
• Track record of building scalable solutions that align with financial and strategic goals
• Bachelor's degree or equivalent experience; background in healthcare is a plus

The target base salary range for this position is $110,000 - $142,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.