Purpuse:

Serve as the country-level CRM specialist for AbbVie Israel, responsible for managing the Veeva CRM system, supporting business users, and enabling high-quality customer data, reporting, and insights. Work closely with cross-functional partners to improve CRM processes, align local needs with global requirements, and enhance the effectiveness of field and medical teams.

Responsibilities:

• Managing Veeva CRM system
• Reporting to Israel CEX Director
• Collaborate closely with CEX BI Manager, Training Manager, Digital Manager, BTS and the brand teams
• Administrative tasks in CRM: data quality, reporting practices, execution of global requirements, finding ways to meet local needs
• In-depth recognition of the CRM associated systems
• Guiding and supporting field-based Commercial and Medical colleagues in their ways of working, e.g., planning, reporting and recording customer data
• Creation of processes to optimize work
• Organization of all training materials
• Technical savviness, interest and willingness to learn and explore new systems and technology
• Usability of Veeva CRM as source for analysis and dashboards
• Reach an understanding of the business and the ability to independently create dashboards as needed in coordination with the parties Relevant